Privacy Policy

Updated 23rd May 2018

CW Bennion, trading as Norfolk Disabled-Friendly Cottages (ND-FC) respects privacy and is committed to protecting your personal data. This privacy notice informs you as to how we look after your personal data and tells you about your privacy rights and how the law protects you.

What information do we collect from you?

When you book with us, we will ask you for your name, contact details (home address, email addresses and telephone number). We may also ask you for information about your preferences and interests, but you are under no obligation to provide this information in order to book with us.

Why do we collect this information?

Your name and contact details are needed so that we can communicate with you regards your booking, to provide you with newsletters and inform you of any special deals we are running. Information about preferences and interests is requested so that we can improve our cottages and service, and to provide you with information about new products, or special offers and to occasionally contact you for market research purposes. But it is not a condition of booking with us for you to receive this information, and even if you do give your consent to receive it, you can opt out of receiving it at any time.

Who might we share this information with?

ND-FC will not share any of the information that it holds about you with any third party, without your consent, or unless the law requires us to do so.

What do we do with your information?

The information that you have provided will be held by ND-FC and will only be accessed by authorised staff. We will only use the information that you have provided for the purpose of your booking and will not use it for any other purposes. As explained above, if you wish to receive information about new products or services, or for research, we will only use your personal information for those purposes.

How long do we keep hold of your information?

ND-FC will keep hold of your information in accordance with the following rules: In case of queries, for as long as necessary to deal with any queries (arising from your booking, and to meet the requirements of any financial auditing. If you request marketing information, etc, for as long as you continue to provide your consent, or indicate that you no longer wish to receive such information.

How can I access the information you hold about me?

By making a Subject Access Request and writing to The Data Control Officer, Norfolk Disabled-Friendly Cottages, The Old Farmyard, Docking Road, Bircham Newton, King's Lynn, Norfolk, PE31 6QR, or emailing lavinia@nd-fc.co.uk. You may be asked for information to prove your identity.

Complaints

You have the right to complain about the processing of your personal data. Please contact us directly to the details given above. You may also wish to complain directly to the Information Commissioner's Office so it can investigate compliance with data protection law: www.ico.org.uk